Helix Desk · the aviation business suite
Every part, every quote, every order. One instrument.
Helix runs the work behind an aviation business: requests coming in, suppliers and offers, quotations going out, orders, shipments and the money in between. Your team works in it at the desk and on the phone. Helix reads, matches and prepares. Your people decide.
The platform
One platform, module by module.
Helix starts where the pressure is, at the parts desk, and grows into the rest of the business on the same records. A customer, an aircraft or a supplier is entered once and every module sees it.
Aftermarket
The parts desk, from the first request to the payment.
- Requests captured from email, marketplaces, calls and the app
- RFQs to suppliers and their offers side by side
- Quotations approved at the right level
- Customer and supplier orders, matched
- Shipments, cores, loans and release papers
- Invoices recorded in QuickBooks Online
Customers and CRM
Every customer and supplier, with the whole history the desk builds up.
- Companies and their groups, contacts and real roles: owner, operator, CAMO, MRO
- A dashboard per customer: requests, quotes, orders won, win rate, open invoices
- Credit terms and sanctions screening on every account
- Leads logged and credited, and each person’s numbers against target
- The market read for you: trade press and marketplaces, summarised
The core
- Aircraft by registration and serial number
- Approval levels you set, per person and per area
- Every action recorded under a name
- Every rule a setting, held by your administrators
- Microsoft 365 sign-in and mail
New lines of business
Asset management is next, with more lines of business to follow. Each one arrives on the same customers, aircraft and records, so nothing is entered twice.
Aftermarket, live today
How a case moves.
Every request becomes a case, and the case carries everything: the customer, the aircraft, the parts, the offers, the quotation, the orders and the papers. Nothing lives in someone’s inbox.
- 01Request
By email, a parts marketplace, a call or the app. Part numbers, quantity, condition and priority.
- 02Read
Helix reads it, finds the customer and the aircraft, and flags AOG before anything else.
- 03Source
RFQs go to suppliers. Offers come back and line up for comparison.
- 04Quote
Priced and checked. Above a person’s level it waits for the right approval.
- 05Order
The customer’s PO is matched to the quote. Supplier orders follow.
- 06Ship
Inbound and outbound shipments followed by their air waybill.
- 07Invoice
Raised in Helix and recorded in the books, so the two always agree.
- 08Paid
Payment matched. Cores and loans followed until they come home.
Agents and AI
Agents do the groundwork. People decide.
Helix has AI agents working through the day: reading, matching, checking and chasing, so your team starts every task with the facts already in place.
- Read every requestMail and parts marketplaces, around the clock. Part numbers, quantities, conditions and the aircraft, pulled out and checked.
- File it where it belongsThe right customer, the right case. A new case when it is new.
- Put AOG firstUrgency is read from the request and flagged before anything else.
- Catch what does not add upA sender writing for a company that is not theirs, a look-alike domain, a party that fails screening. Held for a person.
- Read the offersSupplier quotes come back and line up by price, condition and lead time.
Anything that commits money or speaks to a customer or supplier waits for a person. Every agent action is logged. The AI runs on two routes, so reading does not stop if one is down.
- READRFQ from Example Air · 3 lines · AOG
- FILEDNew case C-1190 · customer matched · A6-XYZ
- HELDMail claims to be Example Jet, sent from a look-alike domain
- SOURCED4 offers in for 3214552-3 · OH and SV
- WAITINGQuotation Q-0412 · needs L3 · sent for approval
- APPROVEDQ-0412 approved on the phone · ready to send
Illustrative screen
Helix Desk on iPhone
The moments that cannot wait.
Away from the desk, Helix Desk brings you what needs you now. Sign in once with your company Microsoft account and open it with Face ID after that.
Approvals in one tap
Quotations, supplier orders, supplier invoices, cancellations and time away. Decline with a reason, so the team knows why.
Orders as they land
Every customer PO with its value, its owner and anything holding it back.
A lead on the spot
A call at the hangar becomes a case on the desk in under a minute, credited to you.
The case at a glance
Parts, quotation, orders and owner, with the customer’s contacts a tap away.
Control
Authority stays where you put it.
Each person holds a level for each area: quotations, supplier orders, credit. Helix sends a decision up the ladder only as far as it needs to go.
You decide who holds each level, for each area, and the amounts that go with it.
A person decides.
Helix reads, matches and prepares. Your team approves and sends. Helix never writes to a customer or a supplier in its own name.
Every action has a name.
Who approved, who changed a price, who sent the quote, and when. The record is kept, with what it replaced.
Every rule is a setting.
Levels, alerts and checks are switches your administrators hold, not code that needs a developer.
Your data stays yours.
Your customers, prices and mail belong to your company. Helix works on them for you and nothing else.
Talk to us
Run your aviation business on Helix.
Tell us how your desk works today. We will show you Helix on your own kind of work.
helix@hqsphere.com
Email us